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What is the ‘last-mile’?

Sep 18, 2024

What is Last Mile Delivery?

Last mile delivery is the final step in the process of delivering a product to a consumer.

It’s the journey that takes goods from a distribution hub, central production unit, or warehouse to their final destination, typically a customer’s home or business.

Although this distance is often the shortest, the ‘last mile’ is generally the most complex, costly, and critical stage in the supply chain, especially in food production.

The term ‘last mile’ encompasses the challenges of delivering orders quickly, efficiently, safely, and affordably.

The Importance of Last Mile Delivery for Business Growth

The significance of last-mile delivery for business has grown exponentially over the last ten years, with Covid accelerating the demand, and consumer expectations for fast, reliable deliveries a standard.

Implementing a successful ‘last-mile’ solution is essential, and businesses are turning to tech solutions like ROUTD to help facilitate this. The ‘last-mile’ is one of the most expensive and time-consuming parts of the delivery process, often accounting for over 50% of total shipping costs here.

By implementing a solution like ROUTD, businesses can reduce operational costs and delivery times, whilst improving customer satisfaction. ROUTD works by creating visibility for all stakeholders, improving communication channels, and using AI, data, and machine learning to optimise working practices for all involved.

Through ROUTD organisations can reduce their carbon footprint by reducing fuel consumption through route optimisation and strategic delivery drops. With consumers expectations of businesses to work with the environment at the forefront, creating more eco-friendly, but cost effective, operational practices will be critical to business success.

To learn more about how ROUTD can help improve your last-mile’ service contact the team here.